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909-592-2622
Frequently Asked Questions
 

How will I know if you received my order or quote request?
How can I check on the status of my order?
What forms of payment do you accept?
Is there a minimum order?
What is Direct to Garment Printing?
Ok, what other print process do you use?
But I need 100 single color dark shirts and I want em screen printed. Don’t give me any of your wizardry.
I want more than one color on my names and numbers for my Team order?
Can I use my own design or do I have to use stock designs?
What file formats do you accept?
Can I return my shirt if I don’t like it?
How can I return a defective item?
Can you drop ship my order to multiple locations?
Do you offer warehousing for large orders?
I am know what I want but I am unable to get it just right. I need help?
I want to order a Softball Full Sub Cut and Sew Jersey or All over print for my team?





 
How will I know if you received my order or quote request?

You will receive an email confirmation at the email address you provided.

How can I check on the status of my order?

You can call us at (909)592-5622 or email us at info@fmdesignsinc.com Please reference your quote or order number in all communications.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express and Paypal.

Is there a minimum order?

Nope. Never, We have what we have found to be the future of printing. Using our Direct to Garment, Sublimation and
Eco-Solvent transfer printing. We can provide multiple colors and full color images on order. No more minimums, no per color charge, no setup fees. Just a custom shirt printed to order when you order.

What is Direct to Garment Printing?

DTG printing was created for people who want low run full color T-shirts on demand. It feels like a screen print. How many
times have you asked a Printing company to make you a couple shirts for your family reunion and you got hit with this fee,
that fee? We have taken all that away and feel this is the future of printing. For best results we recommend 100% cotton T-s as opposed to 50/50 or bamboo textile shirts.

Ok, what other print process do you use?

We offer our Sublimation process for a no feel full color print on Poly active wear and ring spun cotton feel poly T’s. This is
great for Team sports who want that wicking tech shirt.

But I need 100 single color dark shirts and I want em screen printed. Don’t give me any of your wizardry.

No problem, we offer screen printing as well. Screen printing is a great and tested technology that is awesome for large
quantity orders. We will always give you the most affordable option to fit your budget.

I want more than one color on my names and numbers for my Team order?

Our Online Designer is in the process of adding that feature but until then email us with the color combo and we will get them mocked up for your approval.

Can I use my own design or do I have to use stock designs?

Yes, you can use your own design. To upload your design, just choose the “Upload Image” button when you are designing
your shirt. We ask for full color photos to send us at least a 150 dpi photo. Images from the internet are usually low quality
and provide pixelated results. Email us if you are not sure about your photo and we will be glad to help.

What file formats do you accept?

We accept .eps, .jpg, .gif, and .png files.

Can I return my shirt if I don’t like it?

We are only able to accept returns for items that are defective.

How can I return a defective item?

Please call us at 909-592-2622 or email info@fmdesignsinc.com with your order number and description of the issue to receive a return authorization. Your satisfaction is what we strive for.

Can you drop ship my order to multiple locations?

Yes we can, however additional shipping charges may apply.

Do you offer warehousing for large orders?

Yes we do. Please contact us for further details.

I am know what I want but I am unable to get it just right. I need help?

No problem. Just email us at info@fmdesignsinc.com and we will be happy to help you get what you need.

I want to order a Softball Full Sub Cut and Sew Jersey or All over print for my team?

The Cut and Sew process and oversized printing is pretty involved and believe us when we say as soon as we can get the
technology for the little guy(Us) we will incorporate it. Drop us an email and we will get you looking great for your sport or
event.